After-Sale Service

Shipping Warranty:

We usually ship goods By DHL, UPS, EMS, Singpost airmail, and HongKong Airmail.


DHL: 3-5 days
UPS: 5-7 days
EMS: 10-15 working days
Chinapost/HongKong Airmail: 7- 25 working days. At most 45 days.

If you have not received the goods during the normal time, please contact us for checking the package status timely online or by email:

Warrany Policy:

Problem   DetailsWarranty TimeTreatmentResponsibility   for ChargeRemark
Quality Problemwithin 7 days after receiving packageBuyer: Submit a complaint(Mail to sales@x431.cc   ) and Return the items to Seller's assigned address by EMS or Post.Return   Ship cost: SellerAny costs because of customer's wrong operation   leads to return will be responsible by the buyers.
Resend ship cost: Seller
Seller: If can not repair,exchange   a new one (Items must be in new condition with original packaging and   accessories.)Repair   Charge: Seller
Replace Parts Charge: Seller
within 8-14 days after receiving   packageBuyer: Submit a complaint and Return the items   to assigned address by EMS or Post for repairingReturn   Ship cost: Buyer
Resend ship cost: Seller
Seller: If can not   repair,exchange a new one (Items must be in new condition with original   packaging and accessories.)Repair   Charge: Seller
Replace Parts Charge: Seller
within 15 days to 1 year after   receiving packageBuyer: Submit a complaint and Return the items   to assigned address by EMS or Post for repairingReturn   Ship cost: Buyer
Resend ship cost: Buyer
Seller: Repair it.Repair   Charge: Seller
Replace Parts Charge: Buyer
Lost in the delivery30 days after shippingBuyer:   Submit proof to sellerNew   Product Cost: Seller
Seller: Contact carrier to ask for Claimant and   arrange another shipment to buyerResend   Ship Cost: Seller
Customs Problem30 days after shippingBuyer:   Finish customs clearance when importCustoms duties or agent fees: Buyer
Seller: Try to help buyer to finish customs   clearance but not responsible on this.
Delivery Problems:within 7 days after receiving packageBuyer: Report to Seller,and sumbit Complaint to   Carrier (DHL,FEDEX,UPS,EMS,etc..) in 7 days to get a Complaint number and   send the number to Seller.After the seller's perpmit,return the full package   in good condition to assigned address by EMS or Post. Caution: The Carrier   will not accept Complaint after 7 days.Return   Ship cost: Buyer
broken,incomplete,Resend   ship cost: Buyer
wrong addressSeller: ask for compensation as per the   Complaint number from Carrier ,not responsible for any losses after 7 days.Repair   Charge: Seller
Replacement Charge: Buyer
Received wrong Itemswithin 3 days after receiving packageBuyer:   Report to Seller,and return the full package in good condition to assigned   address by EMS or Post in 3 daysReturn   Ship cost: Seller
Seller: Arrange shipment for the correct itemsResend   ship cost: Seller
Man-made Damage: such as update   machine online, dismantle the equipment, and so onwithin 1 yearBuyer: Report to Seller,and return the items for   repairing to assigned address by EMS or PostReturn   Ship cost: Buyer
Resend ship cost: Buyer
Repair Charge: Buyer
Replacement Charge: Buyer
Note:1. Warranty Policy only protects Main   parts.Other parts are out of our warranty policy.
2. Before return,please confirm   with us. we will give you a shipping address once confirmming the problem.   Buyer will be responsible for any risks or costs without our permission.
3. Buyer needs return the items   by cheaper EMS or Post, or we can't get them because of restrict Customs   Policy.
4. The Warranty Policy fits for   all products except some products which state the warranty specially in   description.


Warranty Item

Main   Unit for Equipment1 year warrnaty
Machine peripheral equipments and wireNo   warranty
Car diagnostic laptop3   months
Data Hard DiskNo   warranty
Car softwareNo   warranty
ConsumablesNo   warranty


Technical Service: 
1. If you have technical problem with the product you received from us, please contact us online or by email: 
Contact us
2. Remote help service: If your problem needs to be solved by remote help by our engineer, please download the teamviewer software, install it on your computer, then give us ID and password for remote help.